Privacy Policy
BMC Plumbing & Gas Pty Ltd
Effective Date: 4th March 2026
BMC Plumbing & Gas Pty Ltd is committed to respecting your privacy and protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and protect personal information you provide when using this website and engaging our services.
1. Information We Collect
We may collect the following personal information when you interact with our website or contact us:
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Your name
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Contact details (email address, phone number, postal address)
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Details about your enquiry or service request
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Any other information you provide in a form or email
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Technical data such as IP address, browser type, device, and pages visited (via cookies and analytics tools)
We only collect personal information that is necessary to provide our services or respond to your enquiry.
2. How We Collect Information
We collect information when you:
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Submit an online contact or quote request form
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Email us directly
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Communicate with us via phone
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Use our website where cookies and analytics tools collect technical data
You provide this information voluntarily when you contact us about services.
3. Use of Personal Information
We use your information to:
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Respond to your enquiries and provide quotes
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Schedule and provide plumbing and gas services
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Communicate with you about bookings or requests
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Improve our services and the website experience
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Comply with legal and regulatory requirements
We do not sell your personal information.
4. Disclosure of Information
We may disclose your information to:
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Our employees, contractors and service providers helping us deliver services
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IT and website hosting or analytics providers
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Professional advisors such as accountants, lawyers or insurers
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Government or legal authorities when required by law
All third parties are required to handle your information in accordance with privacy obligations.
5. Cookies and Website Analytics
Our website may use cookies, tracking pixels and analytics (such as Google Analytics) to:
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Monitor site usage and performance
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Understand how visitors interact with the site
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Improve website functionality
Cookies and similar technologies collect technical data (e.g. IP address, device, pages visited). This data is used in aggregate form and does not personally identify you unless you submit personal information.
You can disable cookies in your browser settings, though some features of the site may not work as intended.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure by:
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Using secure hosting and encrypted data transfers
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Restricting access to personal information only to authorised staff
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Regularly reviewing our security practices
However, no system is completely secure. We cannot guarantee absolute protection of information transmitted to our website.
7. Retention of Personal Information
We retain your personal information only for as long as reasonably necessary to:
Once information is no longer needed, it will be securely destroyed or de-identified.
8. Access and Correction
You can request access to the personal information we hold about you, or ask us to correct any inaccuracies. To do so, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Complaints
If you believe we have breached your privacy rights under the Privacy Act, contact us in writing. We will investigate and respond promptly. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).
11. Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
BMC Plumbing & Gas Pty Ltd
Phone: 08 9021 1155
Email: admin@bmcplumbingandgas.com
Address: 259 Forrest St, Kalgoorlie WA 6430, Australia